Equity Assist Privacy Policy
Effective Date: March 19, 2025
1. Introduction
At Equity Assist, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, storage, and disposal of your personal information, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. What is Personal Information?
“Personal Information” means information or an opinion that identifies an individual. Examples include names, addresses, email addresses, phone numbers, and other information that can be used to identify you.
3. How We Collect Personal Information
We may collect personal information in various ways, including:
- Directly from you: When you visit our website, register for an account, make a purchase, contact us, or participate in our services.
- Indirectly: Through cookies, website analytics, and other technologies.
- From third parties: If you provide us with information about someone else, we will only use it for the purpose for which it was provided.
4. Why We Collect Personal Information
We collect personal information for the following purposes:
- To provide our services: To process your orders, respond to your inquiries, and provide customer support.
- To improve our website and services: To understand how you use our website and to personalize your experience.
- For marketing and promotional purposes: To send you information about our products, services, and promotions, with your consent.
- To comply with legal obligations: To comply with applicable laws and regulations.
5. How We Use and Disclose Personal Information
We may use and disclose your personal information for the purposes outlined above, and for the following purposes:
To third-party service providers:
We may share your personal information with third-party service providers who assist us in providing our services (e.g., payment processors, shipping companies).
To comply with legal obligations:
We may disclose your personal information to comply with legal obligations, such as court orders or law enforcement requests.
With your consent:
We may disclose your personal information for other purposes with your consent.
6. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
7. Accessing and Correcting Your Personal Information
You have the right to access and correct your personal information that we hold. To do so, please contact us using the details below.
8. How to Lodge a Complaint
If you believe that we have mishandled your personal information, please contact us using the details below. We will investigate your complaint and take appropriate action.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Equity Assist Pty Ltd
Level 2, 161 Collins Street
Melbourne, VIC 3000
11. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to collect information about your use of our website. You can manage your cookie preferences through your browser settings.
12. Sensitive Information
We will only collect, use, or disclose sensitive information (information about a person’s racial or ethnic origin, political opinions, membership of a trade union, religious beliefs, philosophical beliefs, sexual orientation, criminal record, or health) with your consent or as permitted by law